FAQS
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WHY DO YOU ONLY OFFER NORWAY SPRUCE TREES?
At Northern Roots Gift Trees, we specialize in offering the majestic Norway Spruce tree. The Norway Spruce is exceptionally well-suited to Ontario's diverse climate and thrives across our province's varied landscapes. It's a hardy coniferous tree that adapts to a wide range of soil conditions and provides year-round interest, particularly during the winter months. As a symbol of longevity, the Norway Spruce reflects the enduring connections we cherish. When you gift a Norway Spruce tree, you're not only bestowing beauty but also fostering a meaningful relationship with nature that stands the test of time.
WHAT ARE YOUR SHIPPING COSTS?
Northern Roots Gift Trees offers a flat shipping rate of $15.00 for all orders delivered within Ontario. At present, we do not provide shipping services outside of Ontario. Packages are typically dispatched within 5 business days of the order date, with shipping estimated to take up to 3-5 business days.
HOW ARE THE GIFT TREES PACKAGED?
To ensure the vitality of our trees, they are shipped while frozen. You have the option of selecting a burlap bag packaging, which is placed inside a shipping tube. Alternatively, you can choose to have the tree shipped with a nursery pot and saucer, along with a small bag of soil, for an additional cost. This option is ideal for gifting trees during the winter months, allowing recipients to care for and nurture their tree until the spring when it can be planted in the ground. Each tree is shipped in a plastic bag to retain moisture and longevity. Additionally, it includes a packaging card that explains the significance of the tree you've chosen. If you wish to include a personalized message, please send an email to info@northern-roots-gift-trees.com and specify the message you'd like to add.
WHY ARE THE PRICES ON YOUR WEBSITE DIFFERENT FROM IN-PERSON MARKETS?
Our gift trees can be sold at lower costs during in-person markets since packaging and shipping costs are not included in the price.
WHAT IS THE LIMIT OF TREES I CAN ORDER AT A TIME?
Northern Roots Gift Trees is a new small business and currently only accepts a maximum of 4 trees per order. If you wish to order more than 4 trees, you'll need to place multiple orders.
CAN I PURCHASE A LARGE AMOUNT OF TREES?
In early 2024, Northern Roots Gift Trees will offer larger bundles of trees for purchase. These gift trees can make unique and delightful party favors for special occasions, allowing all your guests to enjoy the beauty and symbolism of a living tree. Stay tuned for more information on these bundles as they become available.
MY TREE WAS DAMAGED UPON RECEIPT. WHAT IS YOUR REFUND OR EXCHANGE POLICY?
Despite our best efforts, there's a possibility of gift trees getting damaged during shipping or perishing before planting. If you encounter any issues, please email us at info@northern-roots-gift-trees.com, and we'll either offer reimbursement or send a new tree.